A lay-by allows vehicles to pull off Bow Street immediately outside the Paul Hamlyn Hall to drop off disabled passengers. The disabled parking bays on the opposite side of Bow Street and in Floral Street cater for the whole Covent Garden area, not just the Royal Opera House.
The Box Office, Royal Opera House Shop, Information Desk and Cloakroom are situated at the entrance level below the Paul Hamlyn Hall. Counter heights at the Box Office, in the bars and at some public telephone points are designed to be accessible for wheelchair users. One Box Office sales position, the Information Desk and bars have induction loops to assist customers with impaired hearing. Menus are available in large print. The Bow Street/Piazza Link Coffee Shop is also accessible to wheelchair users.
Guide dogs are welcome in the auditoria or can be looked after at the foyer cloakroom by front-of-house staff.